Returns & Exchanges
At Fanville High, we are committed to delivering the quality merchandise to our valued customers. Our print-on-demand model ensures that every product is meticulously crafted and approved by school/college officials before being made available for purchase. We take immense pride in maintaining the standards set by our partner institutions and offering products that reflect their identity and values.
As part of our commitment to excellence and transparency, we wish to communicate our non-refund policy. When customers place an order through our platform, they are confirming their understanding and agreement to the quality and design of the merchandise as specified in the contract signed between Fanville High and the respective school/college.
Exceptions to our non-refund policy:
Damaged Products: In the rare event that a product arrives damaged, we offer a replacement. Customers are required to notify us within 7 days of receiving the damaged item, along with clear photographs showcasing the damage.
Damages & Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We reserve the right to request the return of the damaged item before processing a refund.
We encourage all our customers to review the merchandise details and images provided on our website, which accurately represent the product they will receive. We work diligently to ensure that each product meets the highest standards of quality and design, approved by the school/college officials.
We appreciate your understanding of our non-refund policy, which allows us to maintain the integrity of our print-on-demand model and uphold the trust our partner institutions have placed in us.
If you have any questions or concerns regarding this policy, please feel free to reach out to our customer support team at firstname.lastname@example.org
Thank you for choosing Fanville High. We look forward to providing you with exceptional merchandise that reflects your school/college spirit.